Customers

Enter our competition to win a £50 voucher As part of the 12 Days of Christmas, we’re hosting a festive competition on our Facebook page for customers. Ozzy the Elf will be visiting different locations across our communities, some linked to the services we provide, the support available to customers, or our ongoing developments and…

whg is teaming up with Keep Britain Tidy for ‘Fight Fly-Tipping Fortnight’, a new campaign to crack down on rogue ‘white van’ operators and help local residents protect themselves and their communities from the growing scourge of waste crime.

At this year’s Customer Conference, we asked customers to share their questions about our services and how we can make them better. Your feedback helps us understand what’s working well and where we can improve. Below, we’ve answered some of the most common questions raised on the day to explain more about how our services…

whg has once again joined the Diwali Basket Brigade to help spread light and hope to households across the West Midlands, marking Diwali on 20 October.

From 27 October 2025, new laws will come in that make sure damp, mould and other serious hazards in homes are dealt with quickly. These rules are known as Awaab’s Law, named after a little boy who sadly died because of damp and mould in his home. What this means for you: If you report…

Money-saving schemes and advice to help whg customers save.

Annual Block Safety Visits

The artwork in Dudley Fields reflects what community means to residents and how they see their neighbourhood growing together.