From 27 October 2025, new laws will come in that make sure damp, mould and other serious hazards in homes are dealt with quickly. These rules are known as Awaab’s Law, named after a little boy who sadly died because of damp and mould in his home.

What this means for you:

If you report damp, mould or another serious hazard in your home, we must:

Problems will be investigated and fixed quickly, and you’ll always be kept in the loop.

What we’ve already done

We know how worrying it can be to find damp or mould in your home. That’s why we’ve been working hard with you to tackle it well before this law comes in. Here’s some of what we’ve done:

Our commitment to you

We take damp and mould very seriously. A safe, warm and healthy home is our top priority. We’ll keep working closely with you to prevent and fix problems quickly.

If you discover damp or mould it’s really important that you let us know so we can work with you to resolve the problem. Give us a call on 0300 555 666 or report it online.

You can also read more about the support and advice we offer here